Policies & Procedures
Enrolment and Induction Procedures
Upon enrolment and payment of relevant fees you will receive this Student Handbook containing information that you will need throughout your course of study.
All students are required to complete and return relevant enrolment forms including passport photo and any additional information relevant to status of their enrolment. Enrolment forms can be collected from the administration office ranging from Form 1 to 5 (categorised by means of study)
The Induction process will be held on the Friday in the week prior to commencement of your training (for full time students only). Apprentices will have their induction by negotiation. Your trainer will take you through information such as
- emergency evacuation procedures
- times of class and break periods
- restroom location
- completion of relevant forms (to ensure you get the most out of your training, it is important for the trainer to have as much information about you as possible)
- mobile telephone and smoking policy
- relevant behavioural policies of the Academy
- the training and assessment strategies that will be in place throughout your course.
- Fees and Charges (including refund policy)
- National Recognition
- Complaints Procedures If you have any further training problem or concern, call our toll-free complaints hotline on 1800 000 674 or email us on nationalcomplaintshotline@deewr.gov.au
- Appeals procedures
- Access and Equity (such as discrimination etc)
- Access to Records